At NAI Goddard & Smith, we are committed to providing our clients, customers, members with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our clients, customers, members, protecting their personal information is one of our highest priorities.
While we have always respected our clients, customers, and/ or members’ privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.
We will inform our clients, customers, members of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.
This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting clients’, customers’, members’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients’, customers’, members’ personal information and allowing our clients, customers, members to request access to, and correction of, their personal information.
Scope of this Policy
This Personal Information Protection Policy applies to NAI Goddard & Smith.
This policy also applies to any service providers collecting, using or disclosing personal information on behalf of NAI Goddard & Smith.
The Privacy Officer; Tim Smith, CPA, CGA, CFA, Chief Financial Officer tsmith@naicommercial.ca
is responsible for ensuring NAI Goddard & Smith’s compliance with this policy and the Personal Information Protection Act.
Clients, Customers, Members should direct any complaints, concerns or questions regarding NAI Goddard& Smith’s compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the client, customer, member may also write to the Information and Privacy Commissioner of British Columbia.
NAI Goddard & Smith has been our condo manager for a number of years now. It has been my great pleasure to serve on our council for those years. Prior to that we were very dissatisfied with the management company(ies) that we had hired. However since NAI became responsible for our building, we have been able to relax and know that our affairs are being capably managed, our bills paid in a timely manner, all our questions have been resolved to everyones satisfaction and that they are available, without delay, to see to any emergency that might arise.
A very special thanks goes to our property manager, Sandi Coffin-DeGuilio, who is the epitomy of what a good representative should be. Thank you NAI for people such as Sandi who truly care about the buildings they manage.
I recommend NAI to any condo association needing their services.
Margaret, Langley